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Business Rule #55:
Cede Some Control
by Caroline Pfouts (2/18/07)
 
 
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There’s a saying in the sales world that everyone’s favorite radio station is WII FM, “What’s in it for me?”  Whatever kind of negotiation you’re doing, letting the other guy know how he’ll benefit from the deal is a sure way to get them interested...
 
 
Business Rule #54:
Do It for the Team
by Caroline Pfouts (2/11/07)
 
 
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...The most telling advice this week came from the Laker who explained that a team comes together when they cover for each other's weaknesses...Using your strengths to bolster a teammate's weakness will encourage the group to pitch in when you need help...
 
 
Business Rule #53:
Make Time for Downtime
by Caroline Pfouts (1/21/07)
 
 
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...When your staff is on, they should be on.  And when they are off, they should be off.  Driving your staff non-stop is not only hard on them, it’s simply bad business...
 
 
Business Rule #52:
First Impressions Count
by Caroline Pfouts (1/7/07)
 
 
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You never get a second chance at making a first impression.  Make the wrong first impression, and your second one is likely to be explaining why you’re not really like that...
 
 
Business Rule #51:
Don’t Hire for Personal Reasons
by Caroline Pfouts (5/29/06)
 
 
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...The new project managers relied heavily on their personal relationships for their hiring choices.  A natural enough response, but maybe not the smartest way to assemble an effective business team...
 
 
Business Rule #50:
Provide Incentive and Instill Pride
by Caroline Pfouts (5/15/06)
 
 
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...One way Gold Rush could have communicated the importance of prompt delivery would have been to build some monetary incentives into the deal.  Gold Rush could have promised their vendor a bonus if the floor and ceiling were delivered by midnight...
 
 
Business Rule #49:
Stake Your Turf
by Caroline Pfouts (4/24/06)
 
 
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...On this task, claiming the best sales territory was critical.  Gold Rush staked out the line for the ferry to Ellis Island.  What could be better than a captive audience of people waiting to visit the landmark the booklet commemorates?...
 
 
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Business Rule #48:
It’s All in the Asking
by Caroline Pfouts (4/10/06)
 
 
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...Whether your judge is your client or your boss—or anyone else you’re seeking to please, for that matter—you’ve got to know what they want, before you can deliver...
 
 
Business Rule #47:
Know When to Stand Back
by Caroline Pfouts (4/3/06)
 
 
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...You don’t have to be good at every aspect of a project to create a successful campaign.  You don’t have to be a graphic artist to
create a brilliant print ad, and you don’t have to be mechanically
adept to keep your car running smoothly—but you do have to know when to hire a pro...
 
 
Business Rule #46:
Less is More
by Caroline Pfouts (3/20/06)
 
 
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The challenge of advertising is to attract attention, tell a story, and sell a product.  Whether the medium is a television spot, a radio commercial, a print ad, or a billboard, that’s a lot to do.  Pack in too many elements and you lose your audience.  It’s a tough balancing act—and that’s why there are so many bad ads out there...
 
 
Business Rule #45:
Beat the Clock
by Caroline Pfouts (3/6/06)
 
 
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Anyone who’s had to get a project to Federal Express before the end of the day knows that “Beat the Clock” isn’t just a defunct TV game show—it’s an every-day business reality...
 
 
Business Rule #44:
Plan Your Work and
Work Your Plan
by Caroline Pfouts (2/28/06)
 
 
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...Summer’s prematurely giving up made her a target for criticism.  Yet notice that, although her teammates said they didn’t understand why Summer didn’t make more calls, none of her colleagues stepped in to take over...Why didn’t anyone else step up to the plate to make the calls?  Because cold calling is hard work...
 
 
Business Rule #43:
Look for the Win-Win
by Caroline Pfouts (12/15/05)
 
 
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...Just because Yahoo! deemed overt solicitation inappropriate didn’t mean the fundraising efforts had to be relegated to putting envelopes in the gift bags requesting a contribution.  What Capital Edge needed was a way to collect donations that night without having to directly ask for them, so that their results could be calculated immediately...
 
 
Business Rule #42:
Plan On the Unforeseeable
by Caroline Pfouts (12/8/05)
 
 
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...The special events that Rebecca and Randal are planning this week are truly nerve-wracking.  The organizers get only one shot at getting it right.  There is no opportunity to benefit from past experience and no second chance to show how much they improved.  It’s the definition of “sink or swim”...
 
 
Business Rule #41:
Sell Benefits, Not Features
by Caroline Pfouts (12/1/05)
 
 
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...As the old saying goes: people buy the sizzle, not the steak.  It’s the benefits of a product that people buy, not the features of the product...
 
 
Business Rule #40:
Work Smarter, Not Harder
by Caroline Pfouts (11/24/05)
 
 
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...Everyone gets the same 24 hours in a day.  Which is why hard work is not enough.  You have to be smart about where you spend your time, money, and other resources...
 
 
Business Rule #39:
Use Success as a Model
by Caroline Pfouts (11/17/05)
 
 
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The cliche, "I don’t know art, but I know what I like," is probably truer when turned inside out: "I like what I know."  Familiarity is pleasing, especially in artistic endeavors, like music.  Fans of a certain kind of music, like alternative rock, want to hear something new—but yet familiar...
 
 
Business Rule #38:
Timing is Everything
by Caroline Pfouts (11/10/05)
 
 
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...It’s rude to keep anyone waiting.  The message you send is: “My time is more important than your time.”  If the relationship is worth preserving, plan to be early...
 
 
Business Rule #37:
Involve Your Audience
by Caroline Pfouts (11/4/05)
 
 
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...Experts say we remember only 40% of what we hear, 80% of what we see, and 90% of what we do.  Getting a class to participate not only helps them retain the information but makes attendees feel important and empowered by their new knowledge and skills...
 
 
Business Rule #36:
Know Your Strategy
by Caroline Pfouts (10/28/05)
 
 
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...As a group, Excel failed to define the strategy that could have won the challenge for them.  Baseball isn’t about radar guns, unless you’re a pitcher who’s ready for the pros.  Selling baseball equipment is about moving lots of affordable merchandise...
 
 
Business Rule #35:
Understand Your Objective
by Caroline Pfouts (10/21/05)
 
 
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When explaining the task to the women of Capital Edge, Jon Favreau made it perfectly clear that getting across the movie’s title was an important part of the task...When a criterion is set out so clearly, that’s what’s ultimately key...
 
 
Business Rule #34:
Give Your Team Room to be Creative
by Caroline Pfouts (10/14/05)
 
 
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Is it better to give your team members free creative rein or have the group rally behind one person’s unique vision?  This week, the two teams took the exact opposite approach from one another for the Dairy Queen challenge...
 
 
Business Rule #33:
Know Your Market
by Caroline Pfouts (10/7/05)
 
 
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“Who’s your audience?”  “Who’s going to buy this?’  Whether you’re producing a new hip-hop CD or writing an in-house memo, identifying your target market is crucial to success...
 
 
Business Rule #32:
Performance Matters, Not Gender
by Caroline Pfouts (9/30/05)
 
 
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...Using anecdotal evidence as a source for business rules, you can arrive at some pretty unfair and sexist inferences.  For example, looking at how the Capital Edge and Excel teams performed this week, one could come to the mistaken conclusion that men are just not well suited for business...
 
 
Business Rule #31:
Your Opinion is not the Only One that Matters
by Caroline Pfouts (9/23/05)
 
 
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...Of course, there are times in business when deadline constraints make it impossible to hear from everyone, but there’s no discernable reason for a leader ever to tell his staff that he doesn’t care about their ideas...
 
 
Business Rule #30:
Let Your Work Speak for Itself
by Caroline Pfouts (5/20/05)
 
 
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...Kendra’s restraint in talking up her contributions and accomplishments suggests that she is so self-confident that she doesn’t need the ego gratification of applause.  Merely delivering an outstanding performance seemed to be enough for her...
 
 
Business Rule #29:
Learn Anywhere and Everywhere You Can
by Caroline Pfouts (5/13/05)
 
 
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...In business, on the street, and in school, there are life lessons to be gained from almost every experience.  To continue to grow as a manager and a person, learning should be a life-long pursuit...
 
 
Business Rules #28:
Don't Expect the Worst...or You'll Get It
by Caroline Pfouts (5/6/05)
 
 
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...If a staff is like a family, the manager is the mom or dad.  Just as kids live up or down to their parent’s expectations, employees are apt to perform to the level demanded of them—no more, no less...
 
 
Business Rule #27:
Spread the Word
by Caroline Pfouts (4/29/05)
 
 
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Being the best isn’t enough.  You have to get the word out.  You can paint the most beautiful, artistic, poignant picture in the world.  But if you hang it in a closet, no one can appreciate it.  Worse yet, no one will buy it.  And there certainly won’t be a bidding war between competing art collectors.  Great sales results require marketing...
 
 
Business Rule #26:
Show Your Face
by Caroline Pfouts (4/22/05)
 
 
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...Donald Trump made a good point about meeting with people in person—you can’t do any better.  Psychologists have found that, from birth, we have a strong emotional response to seeing faces.  So to befriend a client, show your face...
 
 
Business Rules #25:
Use Perceived Weakness to Your Advantage
by Caroline Pfouts (4/16/05)
 
 
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...“We’re three guys, and it’s a car.  They’re two chicks and one guy over at Magna Corp.”  By giving themselves too much credit for their testosterone quotient, the Net Worth boys tripped over their own arrogance...
 
 
Business Rule #24:
Prepare for Disaster
by Caroline Pfouts (4/8/05)
 
 
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This week’s show was a case study in disasters as both teams were confronted with major setbacks.  But as any insurance salesperson will tell you, accidents happen—and that’s exactly why you need to be prepared...
 
 
Business Rule #23:
Don’t Just Delegate, Keep Score
by Caroline Pfouts (4/1/05)
 
 
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Winning leaders use all of the team resources available to them.  No matter how skilled, talented, or brilliant you are, you can’t do it alone.  Delegation is more than just telling a team member what is expected of them...
 
 
Business Rule #22:
See Past the Moment
by Marlene Caroselli (3/25/05)
 
 
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...But our guy Craig Williams was smart enough to know that the present doesn't need to dictate the future.  All you have to do is recognize that “what is” doesn't have to be “what will be"...
 
 
Business Rule #21:
Think Big, Think Fast
by Marlene Caroselli (3/11/05)
 
 
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John Gafford might have been able to save himself in the boardroom.  But alas, he was unable to think as quickly as Chris Shelton did.  For a while there, I figured Chris would be the one to go...But Chris gave as hard as he got and saved his neck with some fast thinking...What can you do to improve your ability to think well on your feet? 
 
 
Business Rule #20:
Give Respect to Gain It
by Marlene Caroselli (3/4/05)
 
 
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...The plan backfired, though, when Angie herself named Audrey as the person she would fire.  Why the betrayal?  It all boils down to respect.  Audrey didn't get it from her team, and she sure didn't get it from Donald Trump, who fired her, without much of a debate...
 
 
Business Rule #19:
Keep It Real
by Marlene Caroselli (2/25/05)
 
 
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...The same lack of focus that did him in, did Tara Dowdell in this week as well.  Tara was well-intentioned.  She was politically correct.  She was sensitive.  But for all that, she was also a failure.  I couldn't fault her for being respectful of the hood.  After all, content and context are two sides of the same sales coin....
 
 
Business Rule #18:
Use Influence to Lead
by Marlene Caroselli (2/18/05)
 
 
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“Leadership Is Influence.  That's It.  Nothing More.  Nothing Less.”  Is leadership guru John Maxwell wrong here?  I doubt it.  We've seen how one project manager after another has lost through his failure to exert positive influence, inciting Donald Trump to utter his worldwide words, "You're fired!"...
 
 
Business Rules #17:
Give Direction, Not Directions
by Marlene Caroselli (2/11/05)
 
 
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It was General George Patton who said it, not me.  But I like it.  I like it because it suggests people are smart enough to do what has to be done without having to be micro-managed…assuming that they care about the objective…and assuming that they understand the direction...
 
 
Business Rule #16:
Relationships Yield Results
by Marlene Caroselli (2/4/05)
 
 
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All right, I admit it.  I didn't originate the idea of results depending upon relationships. It belongs to the former CEO of Ford Motor Company, Don Petersen.  I endorse it though—all the way.  If you can't get along with others, what good is a degree?  What good are street smarts?  What good is being good at what you do?...
 
 
Business Rule #15:
Be a Conforming Non-Conformist
by Marlene Caroselli (1/28/05)
 
 
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...Magna Corporation has their weirdo in Danny.  But he's not so out there that he can't conform.  You've seen the bumper stickers.  You know, the ones that proclaim, “Adapt or die.”  I've seen them.  Danny has seen them too, no doubt.  The motto though is so much more than a bumper sticker.  It's a verifiable way of business life...
 
 
Business Rule #14:
Perception Counts
by LaVelle Ward (12/17/04)
 
 
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...It’s a hard fact of life that perception is often more important than reality.  This sad truth is especially the case in business, where people can be dogged by impressions even when they are completely untrue...
 
 
Business Rule #13:
Believe in Your Product
by LaVelle Ward (12/3/04)
 
 
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...This task was all about believing in your product.  Allow me to pass along a piece of wisdom: “You'll never be successful if you sell a product you don't like and don't believe in.”  This golden nugget comes straight from Trump himself, and I believe that it sums up this episode of The Apprentice fairly well...
 
 
Business Rule #12:
Stay True to Your Vision
by LaVelle Ward (11/25/04)
 
 
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...You must stand your ground when you know you’re right.  Kelly wouldn’t rest until he got that hole cut into their Pepsi Edge bottle, and his determination paid off.  That’s the great thing about having vision: when you see it, you can achieve it...
 
 
Business Rule #11:
Take Credit, Even When It’s Not Due
by LaVelle Ward (11/19/04)
 
 
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...In business school, they teach us all about business ethics and how to play fairly.  In the real world, however, it doesn’t work that way.  “Nice guys finish last” should be the statement here.  Or try this one on for size: "Behind every great fortune lies a great crime"...
 
 
Business Rule #10:
Never Despair
by LaVelle Ward (11/11/04)
 
 
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...Giving up.  A bad move.  “Anything worth having is worth fighting for,” my Mom and Dad used to tell me.  Chris just sighed, gave up, and said, "Wedding gowns?!  Who are they freakin’ kidding?  I can’t do it."  Well yes, you can Chris...
 
 
Business Rule #9:
Follow the Leader’s Cue
by LaVelle Ward (11/5/04)
 
 
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...What I want to discuss today is following the tutelage of the master.  Stay with me as I show you how you can learn and become successful by taking the cues others leave for you to follow.  If Raj had only taken Trump’s cue, he would still be around...
 
 
Business Rule #8:
Be Prepared to Hold a Grudge
by LaVelle Ward (10/30/04)
 
 
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...Sometimes you have to hold a grudge.  It’s the only way to make it.  I know it sounds a little unsavory, but if you don’t hold grudges, people will take advantage of you and spread the word that it’s okay to do so...
 
 
Business Rule #7:
Keep Your Opinions to Yourself
by LaVelle Ward (10/21/04)
 
 
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...It’s amazing, isn’t it?  The people who know nothing and have nothing to show for it always seem to be the first ones to give advice.  Stacy was always armed with a ton of knowledge about what it takes to be a leader but never led...