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Business Rule #20:
Give Respect to Gain It
March 4, 2005
(PAGE 2 of 2)
5) Appraise Once you've received the finished assignment, review it. When appropriate, provide the person with feedback. Your feedback will be easy to deliver if the job exceeded your expectations. If it didn't though, you can provide valuable information to the person that will help him in the future. Make certain to note what was done well, of course. But where the requirements were not met, explain how the end-product deviated from your expectations. And, if you were responsible for not having explained your requirements sufficiently well, be accountable. Accept the blame and think about how to explain yourself better in the future.
Using a plan helps you achieve and retain control. It suggests partnership, rather than the lone rangers that were born of Audrey's "Just-do-it" approach. It also suggests leadership, a quality that was clearly lacking in the Street Smart crowd. You heard Carolyn ask straight out, "Where is the leadership?"
John, from the very outset, was sure to let us know that he didn't respect Audrey. He didn't value her leadership. He didn't want his future in the hands of a person he felt lacked the ingredients for success. And while he tentatively consented to her self-selection as project manager, it was clear that he had an outright negative opinion of Audrey's leadership abilities. His opinion was shared by virtually everyone on the team. This week's show began with a low-confidence vote and ended with Carolyn asking how many people respected Audrey's leadership. There was only one supporting vote in Audrey's favor, and it was a mild one at that, coming from Angie.
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Audrey failed on another level. Not only did she fail to earn her team’s respect, she also failed to give it. She treated others imperiously, spoke rudely, criticized often, refused to make decisions, and so on. She didn't have the energizing, praise-laden enthusiasm that we saw, for example, in Tana Goertz, when she was team leader.
The lesson to be learned here? Heed Aretha Franklin's advice. Know the importance of treating others as valued and valuable members of the microcosm within which you live and work. The lesson Audrey learned? It's hard to tell but, as she boasted in her cab ride to a new future, "At least Donald Trump said I was beautiful!"
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Using a plan helps you achieve and retain control. It suggests partnership...
